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Train new and current employees

  • Provide employees with initial, on-site, site-specific, and annual in-service training. Training should be done in a manner that respects unique needs of the employee, such as limited English proficiency, physical challenges, or learning disabilities. All employees should receive training and/or education on an annual basis to maintain knowledge of correct procedures for safety, tools, techniques, and pertinent environmental standards.
  • Train cleaning personnel in the proper handling of chemicals, proper use and maintenance of equipment, and proper cleaning procedures.
  • Train purchasing personnel in the selection of green cleaning materials.
  • Train management/supervisors through in-service training and/or education on an annual basis on policies and procedures.
  • Train new cleaning personnel on standard operating procedures, the proper sequencing of cleaning steps, and the proper use of personal protective equipment. This training may occur before personnel are assigned to a facility or at the site before beginning independent work. Follow up with in-service training, continuing education, and/or professional development opportunities on an annual basis.
  • Give all personnel standard safety training, including how to reduce and prevent ergonomic injuries and exposure to hazardous materials.
  • Provide site-specific training focusing on standards for the facility to which workers will be assigned. This site-specific training should cover: facility specific cleaning instructions, tailored procedural training (e.g., servicing
    areas for vulnerable populations) based on the needs of the facility and occupants, and hazardous communication standards.
  • Maintain records of training for each employee. The documentation should include a general outline of information covered, the name and qualifications of the trainer, and the date(s) and duration of the training or courses. It is recommended that records be retained for two years from the hiring date of current employees, and one year for former employees. PHAs that contract green cleaning services may want to consider requiring GS-42 Certification (see Appendix D—Definitions) or evidence of GS-42 compliance from their service provider. Criteria from LEED-EBOM and CIMS-GB are also helpful guides (see Appendix D—Definitions).

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